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Payment, Cancellation and Missed Appointment Policy

Cancellation

- Please provide 24 hours notice for appointment cancellation. This allows for your appointment to be filled by another client in need.

- Life happens- If you need to reschedule or cancel an appointment, I am happy to provide a credit towards a future session or a full refund, please contact me to arrange reimbursement.

- Clients who fail to show up for a scheduled appointment (“no show”), or provide less than 24 hours notice may be billed for the full cost of the scheduled session.

Payment, Health Benefits and Reimbursement

- Counselling rates include GST

- For phone or video sessions, please pay at least 24 hours before your session via credit card upon booking.

- For in-person sessions, cash, etransfer or credit card payments are accepted.

- Official receipts for health care provider reimbursement or tax purposes are issued for all sessions and sent via email. Please notify me in session if a printed copy is preferred.

- Please contact your health insurance provider to discuss mental health reimbursement. At this time, the BC government has not included counselling as part of the medical care program like they do for physicians. 

Many workplaces have an extended health benefit program (i.e. Sunlife, Canada Life, Green Shield, Pacific Blue Cross) and offer some financial coverage for counselling. Clients should double check their coverage if the agreement includes specifically “counsellors”.

- If your extended health benefit does not include RPC counsellors with the CPCA in the list of approved counselling professionals, sometimes employees can negotiate that the agreement adds counsellors into the wording.

- For reduced counselling fees, please contact Whistler Community Services Society (WCSS) to discuss your needs with an Outreach Support Worker.

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